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Privacy Policy

Overview

Welcome to the Privacy Policy of ANHEIM INC ("Anheim," "we," "us," or "our"). This policy applies to our websites, online services, and software (collectively, the "Website") used on mobile devices, tablets, PCs, and other platforms. By accessing or using any part of the Website, you agree to the terms of this Privacy Policy.

This document outlines:

  • The types of information we collect from users (including children) when they visit the Website;
  • How this information is used and stored;
  • Circumstances under which it may be shared with third parties;
  • How users, parents, and guardians can manage the collection and sharing of their information;
  • Measures taken to protect this information.

1. Information Collection

When you use games developed by our company, we may collect various types of information to enhance your gaming experience. The information we request will be retained and used in accordance with this policy. Below are the categories of information we collect:

1.1 Device Information

We collect details about the device you use to access our games, including:

  • Device model: Brand and model of your device.
  • Operating system version: Specific version of your device’s OS.
  • IP address: Unique identifier for your internet connection.
  • Other device identifiers: MAC address, device ID, and other unique identifiers.

1.2 User Account Information

When you create an account with us, we collect information to manage and secure your account, including:

  • Username: Name you choose to represent yourself in the game.
  • Password: Stored in encrypted format for security.
  • Email address: Used for account verification, password recovery, and communication (if provided).

1.3 In-Game Behavior Data

We collect data on your interactions with our games to better understand your preferences and improve your experience, including:

  • Playtime: Duration of your gameplay.
  • In-game purchase history: Details of transactions made within the game.
  • Game settings preferences: Your preferred configurations.

1.4 Collection Methods

Information is collected through:

  • Automatic collection: Most data is gathered automatically via our game software during gameplay.
  • User-provided information: Directly requested during account registration or customer support interactions.

By collecting this information, we aim to provide a personalized and secure gaming experience. Rest assured, we handle your data with care and comply with applicable data protection laws.

2. How We Use Your Information

The information we collect (individually or combined with other data described in this policy) is used for multiple purposes to enhance our services and your Anheim experience:

2.1 User Account Management

  • Create, verify, and manage user accounts.
  • Enable you to use our services effectively.

2.2 Service Delivery & Support

  • Respond to inquiries, process transactions, and fulfill requests.
  • Communicate service-related updates and notifications.

2.3 Service Development & Improvement

  • Develop new features and products to enhance your experience.
  • Analyze usage patterns to improve performance and usability.

2.4 Personalization

  • Customize content and features based on your preferences and interests (e.g., recommending similar games).

2.5 Security

  • Detect and prevent fraud, illegal activities, or harmful behavior.

2.6 Aggregated & De-Identified Data

  • Analyze trends for research, service improvements, and lawful purposes.

2.7 Cookies & Similar Technologies

We use cookies, web beacons, pixels, and SDKs to:

  • Enhance functionality and security;
  • Provide targeted advertising (you may still receive non-personalized ads if you opt out).

Manage preferences via our Cookie Settings Tool or review our Cookie Policy for details.

3. Who Do We Share Your Data With?

We do not disclose personal data to unauthorized parties. Internally, we share data with departments and technical teams on a need-to-know basis. Externally, we share information with:

3.1 External Service Providers

Partners assisting with:

  • Customer support, IT services, hosting, analytics, and social media sharing.
  • Agreements ensure compliance with data protection laws.

3.2 Payment Providers

In-game purchases are processed by third-party payment providers (subject to their privacy policies).

3.3 Advertising Partners

With your consent, we share data for interest-based ads. Opting out may result in non-personalized ads.

3.4 Other Third Parties

During mergers, acquisitions, or legal requirements, we may disclose data.

4. Data Disclosure

We may disclose your personal information:

  • Legally required: To comply with laws or law enforcement requests.
  • Emergency prevention: To address serious emergencies or crimes.

5. Data Retention

We retain personal information only as long as necessary:

  • Purpose fulfillment: Until the collection purpose is achieved.
  • Retention period: Typically 3–5 years, based on legal, regulatory, or operational needs.
  • Secure disposal: Data is anonymized, deleted, or destroyed post-retention.

6. Data Security

6.1 Security Protocols

We have implemented various technical and organizational measures. Encryption is used to protect data transmissions, and access control measures limit access to data.
Regular security audits and vulnerability assessments are conducted. Our employees also receive data security training to ensure they can protect user information effectively.

6.2 Emergency Contingency Plan

In the event of a data breach, we will act promptly. This includes notifying affected users, cooperating with relevant authorities during investigations, and taking necessary remedial actions to protect user information.

7. Your Rights

7.1 Access and Modification

You have the right to access and modify your personal information stored with us. If you find that your personal information is incorrect or needs updating, you can make changes through the in-game settings or by contacting our customer service team. We are committed to ensuring the accuracy of your information and will promptly address any requests for corrections or updates.

7.2 Deletion and Deactivation

You have the right to request the deletion of your personal information or to deactivate your account at any time. This can be done by contacting our customer service team. However, please be aware that:

  • Service Limitations: After deleting your personal information or deactivating your account, we may no longer be able to provide you with certain services or features.
  • Retention Obligations: In some cases, we may retain certain information as required by law or for legitimate business purposes, such as to comply with legal obligations, resolve disputes, or enforce our agreements.
  • Permanent Action: Deleting your account is a permanent action and cannot be reversed. This will result in the permanent deletion of all associated data, including game progress, assets, and history.

We are dedicated to protecting your privacy and ensuring you have control over your personal information. For any concerns or questions regarding your rights, please contact us at [email protected].

8. Children’s Privacy

We place great importance on the protection of minors' privacy and are committed to creating a safe and healthy gaming environment for minors, ensuring that their personal information is not improperly collected, used, or disclosed.
Our services are generally aimed at a broad audience, and we do not intentionally collect personal information from children under 13 years old (or older if required by applicable laws). Some services may be designed for users of all ages, including children. For these specific services, we implement measures to limit the collection of personal information from minors, such as:


  • Limiting the collection of personal information related to the service.
  • Implementing age restrictions to prevent unauthorized use by children.
  • Objection: You can object to the processing of your personal data and request us to stop processing under certain conditions.
  • Limiting the amount of personal information collected from children.
  • Obtaining parental consent before collecting children's personal information.

For parents or guardians: If you wish to view or modify your child's information, request its deletion, or block further collection or use of your child's information, please send an email to [email protected]. To ensure your child's privacy and safety, we will take reasonable steps to verify your identity before granting you access to the information we have collected and maintained about your child.

9. Policy Updates

We periodically update this policy and notify users via in-game alerts or our official website.

10. Contact Us

For questions or suggestions, email [email protected]. We strive to respond promptly and resolve inquiries effectively.